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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Ahymad Lee

Ahymad Lee

September 30, 2024

5  out of  5
rating by Ahymad Lee
"Kat had phenomenal customer service and found us a customized plan that satisfied our needs."
We responded:
"Hi Ahymad, thank you for your review! I’m glad to hear that Kat was able to assist you and find a plan that suited your needs. Our goal is to provide a good experience for our Good Neighbors. If you have any further questions or need help down the line, feel free to reach out. -Bob "
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Jordan Smith

September 28, 2024

5  out of  5
rating by Jordan Smith
"Exceptional service. Friendly, knowledgeable staff."
We responded:
"Hi Jordan, thank you for your feedback. I’m glad to hear that you found our staff helpful and knowledgeable. Your input is important to us. If you have any questions or need assistance, just let us know! -Bob "
Profile photo of Gregory Gladfelder

Gregory Gladfelder

September 28, 2024

5  out of  5
rating by Gregory Gladfelder
"Bob and company are always fantastic to work with and that is the reason we stay with their agency even though we have moved away from Waukee"
We responded:
"Hi Gregory, I appreciate your thoughtful feedback. It’s nice to know that you’ve enjoyed working with us and that you’ve chosen to remain with us despite your move. The feeling is mutual and we're glad to have you as a Good Neighbor! If you need anything or have any questions, feel free to reach out! -Bob"
Profile photo of Jessica Lynn

Jessica Lynn

September 27, 2024

5  out of  5
rating by Jessica Lynn
"These amazingly hard working agents have gone above and beyond to meet ALL of my insurance needs and a decent cost, they are there for me at the drop of a hat, I highly recommend this team for all of your insurance needs!!"
We responded:
"Hi Jessica, thank you for your feedback! I’m glad to hear that our team has been responsive to your insurance needs and that you found our service helpful. We appreciate your recommendation. If you ever need assistance or have questions, just reach out! -Bob Have a great weekend! "
Profile photo of Elizabeth Adrianse

Elizabeth Adrianse

September 27, 2024

5  out of  5
rating by Elizabeth Adrianse
"This office is great! Marti is the best! She personally reaches out if I haven’t submitted my drive safe and save information. She understands that life is busy and gives nice reminders. When we signed up she went into great detail with the policies and prices. Compared with previous insurance too."
We responded:
"Hi Elizabeth, thank you for your review! I’m glad to hear that Marti has been helpful in reminding you about your Drive Safe and Save information and that she gave detailed information about the coverage and prices. If you have any questions or need assistance, feel free to reach out! -Bob "
Profile photo of Vashara Newton

Vashara Newton

September 27, 2024

5  out of  5
rating by Vashara Newton
"Everyone here is totally awesome. They are beyond helpful in every way. Have been with state farm for many years now and couldn't be more satisfied."
We responded:
"Hi Vashara, I appreciate your kind words! It’s nice to know that you’ve had a positive experience with our team over the years. We’re happy to have you as a Good Neighbor and are always here to help, so if you ever need anything, don’t hesitate to reach out. -Bob "
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Tiffany Briggs

August 22, 2024

5  out of  5
rating by Tiffany Briggs
"Such awesome staff! No matter if I call the office or send emails to the representatives for assistance; they are always attentive, helpful, and super friendly to work with!!!"
We responded:
"We’re happy to hear that our team has been there for you with attentive and friendly service, Tiffany. Thank you for sharing your experience! -Bob"
Profile photo of Tanja Mckinney

Tanja Mckinney

August 22, 2024

5  out of  5
rating by Tanja Mckinney
"Great friendly staff. Quick and easy"
We responded:
"Tanja, We appreciate the kind words and will continue to do our best to give great service to those who trust us with their insurance needs. Thank you Bob "
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Nancy Biersma

August 8, 2024

5  out of  5
rating by Nancy Biersma
"I just want to share my experience with the folks at Bob Smiths' State Farm Insurance office. These (3) ladies - Marti, Brittany, & Kat go more than the extra mile to accommodate the customers needs, their follow-up on Insurance issues are unmatched by any other company I have dealt with. The ladies are kind, considerate, very knowable on Insurance issues and do not give up until the situation gets resolved, no matter what or how long it takes. All of them have wonderful pleasing personalities. I wish all companies could have emloyees like Bob Smith has, it would make dealing with Insurance issues so much easier. Thank you, Nancy Timmins"
We responded:
"Nancy, Thank you so much, I am lucky to have such a dedicated team that enjoys helping people and is very good at it. We look forward to helping you with any future insurance needs! Thank You Bob "
Profile photo of Lisa Hess

Lisa Hess

July 31, 2024

5  out of  5
rating by Lisa Hess
"The State Farm office of Bob Smith is AMAZING to work with. We have college kids who need coverage on their apartments. Each apartment complex has their own unique requests for coverage. The employees at Bob Smith's office have helped us with making sure we have the correct coverage and documentation. It's comforting to have a local agent who cares about our family and our needs."
We responded:
"We appreciate your kind words, Lisa. It's great to know that our team has been able to provide the necessary coverage and documentation for your college kids' apartments. If you need any more assistance, we're here for you. Thank you for your support! -Bob"
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Vinh Ly

July 31, 2024

5  out of  5
rating by Vinh Ly
"This local Statefarm branch is great! Great with communication, and calling to check up on me. Answers all my questions in details. Efficient and great customer service! My family and my inlaws are very happy with the service! Thanks Kat and Bob!"
We responded:
"Thank you, Vinh! It's great to know that you and your in-laws are pleased with our service. Kat and I are committed to providing detailed answers and excellent customer service. If you need any further assistance, please don't hesitate to reach out. -Bob"
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Amanda Burnett

July 25, 2024

5  out of  5
rating by Amanda Burnett
"10/10 recommend Brittany for all of your policy needs! She makes the process simple, quick, & you can tell she loves what she does! All around great experience."
We responded:
"Amanda, Thank you for the kind words. Brittany, like our whole team really does enjoy helping people with their insurance. Feel free to call us with any other needs. Thank You Bob "
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Louann Hart

July 24, 2024

5  out of  5
rating by Louann Hart
"Bob and his team are great to work with. Very responsive and attentive."
We responded:
"Thank you, Louann! We appreciate the opportunity to be your Good Neighbor in Waukee, and I’m glad our team could be of assistance. If you need anything else, please don't hesitate to reach out! -Bob"
Profile photo of Nicole Jones

Nicole Jones

June 13, 2024

5  out of  5
rating by Nicole Jones
"I have had insurance with Bob for a long as I can remember. He is quick to respond with any questions I have regarding my car, home and life insurance policies. Claims are processed quickly. Great team!"
We responded:
"Thank you so much, Nicole! It's been a pleasure working with you over the years. I'm glad to hear that I've been able to respond quickly and efficiently to your insurance needs. It's been an honor to assist you with your car, home, and life insurance plans. If you ever need further assistance, I'm just a call or email away. Thank you for your continued support! -Bob "
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Todd

June 7, 2024

1  out of  5
rating by Todd
"The local people in this office are nice & they try, but State Farm Claims is so horrible it doesn’t matter. They will not pay your claim, they won’t even call you back. The claims people do nothing but delay, deny & lie. They are a complete & total waste of oxygen."
We responded:
"Todd, on behalf of our office, I apologize for the experience you’ve had with this claim. Our goal is to handle every claim as efficiently as possible and in a timely manner. Our office is here to be the liaison between you and claims. The service you receive and experiences you have are our top priority. I see you’ve since spoken with an adjuster, but if there is anything more that can be done, please reach out to our office. Thank You Bob Smith "
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Denise Krefting

May 22, 2024

5  out of  5
rating by Denise Krefting
"Bob Brown State Farm office has been amazing with any questions or anything I need support on. Thank you all."
We responded:
"Hi Denise, thank you so much for your kind words! I'm thrilled to hear that our team has been able to assist you with all your questions and support needs. If you have any more questions or need further assistance, please don't hesitate to reach out. -Bob"
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Steve Mueller

May 13, 2024

5  out of  5
rating by Steve Mueller
"Kat provides great customer service. She is very detail oriented, this is a great office to get your insurance."
We responded:
"Thank you for your positive review, Steve! It's fantastic to hear that Kat's attention to detail and customer service stood out to you. We're proud to have her on our team and glad that our office has met your insurance needs effectively. We look forward to continuing to serve you! -Bob Best, "
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Bill Jensen

April 16, 2024

5  out of  5
rating by Bill Jensen
"Last year got big hail damage like many others. Our first claim in 20+ years State Farm team really proved themselves being quick and responsive and worked well with our contractor to fix all the damage good as new."
We responded:
"Bill, thank you for sharing your experience and for sticking with us over the past 20+ years. We're sorry to hear about the hail damage but relieved that our team could assist you effectively during such a challenging time. Thank you for choosing our Waukee State Farm team, and we look forward to serving you for many more years to come! -Bob "
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Marilyn Keltner

April 4, 2024

5  out of  5
rating by Marilyn Keltner
"Marti at State Farm was great to work with! She made changing auto insurance very easy."
We responded:
"Marilyn, I'm glad Marti was able to help you with your insurance needs! We appreciate your business and allowing us to serve your insurance needs. Thank You Bob Smith "
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Emily Mickelson

March 26, 2024

5  out of  5
rating by Emily Mickelson
"Everyone that I have worked with in Bob’s office has been great! From the insurance application process, through filing a claim, they have all been so helpful and are were great about answering all of my questions. I appreciate all of their work and plan to continue using them for any future insurance needs!"
We responded:
"Emily, we appreciate your confidence in our office and look forward to doing all we can to take care of your insurance needs! Thanks Bob "
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Erin Smith

March 23, 2024

5  out of  5
rating by Erin Smith
"Marti was extremely helpful in finding me a better rate and policy that works for me and my family. I would recommend her to anyone!"
We responded:
"Erin, Thank you so much for the kind words! It's wonderful to hear that Marti was able to assist you and your family. We appreciate your recommendation and look forward to continuing to serve your insurance needs. Please stop by our Waukee office anytime. Thanks Bob "
Profile photo of Amber Clapper

Amber Clapper

March 21, 2024

5  out of  5
rating by Amber Clapper
"The agents from the Bob D. Smith State Farm Insurance agency are always helpful and prompt when I need anything. They answer my questions, return my calls, make suggestions to help keep my family safe and call to make updates. It makes my life so much easier to handle insurance issues. They are always thinking of ways to help my family. I really appreciate their hard work."
We responded:
"Thank You Amber, we are always happy to help! Brittany "
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Lanny Reed

March 21, 2024

5  out of  5
rating by Lanny Reed
"Marti Benson was very informative and helpful in finding me answers to my many questions. She is a very pleasant person to work with I have enjoyed our interactions thus far, I truly believe she is a valuable asset to your firm. Best regards Lanny reed"
We responded:
"Lanny, I'm glad Marti was able to help you with your insurance needs. We appreciate your confidence in our office. Thanks Bob "
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Chris Fitzsimmons

January 19, 2024

5  out of  5
rating by Chris Fitzsimmons
"Bob has been my State Farm agent for many years. All my auto and property insurance needs are completed with the help of Bob and his staff. Thank you for all your help."
We responded:
"Thank you Chris for trusting our office with your insurance needs! We really appreciate your business. Bob "
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Victoria Owens

October 7, 2023

5  out of  5
rating by Victoria Owens
"Carrie is the ABSOLUTE BEST! She helped get me what I wanted and need and everything was organised and ready to pick up the very next day!!! I love her and I think not only will she be my State Farm connection at Bob Smith agency, she will be my FRIEND! Thank You with ALL MY HEART!"